General Terms and Conditions | Cleancontrolling

General Conditions of Sale and Delivery of CleanControlling GmbH, CleanControlling Engineering GmbH, CleanControlling Medical GmbH & Co. KG,

DE-78576 Emmingen-Liptingen for e-shop Business

Scope of Application

The following conditions apply to all of our offers, sales and deliveries to customers, especially when the customer orders via Internet e-shop, unless otherwise agreed in writing and provided that the customer is a company in accordance with Section 14 of the German Civil Code (BGB). General terms and conditions of the customer are generally excluded unless we have agreed to them explicitly in writing.

2. Offer and Conclusion of Contract

2.1 Our offers are subject to change and are only to be understood as an invitation to make an order. The product presentation in our online shop (in short: "e-shop") does not constitute a binding offer; it is merely intended as an invitation to customers to make an order.

2.2 Orders made by customers are binding. When a customer makes an order via the e-shop, confirmation is sent immediately by e-mail. For orders made outside the e-shop, our confirmation is sent no later than 3 working days thereafter. With our confirmation the contract with the customer.

We reserve the right to refuse the acceptance of an order at any time without notice of reason. In such a case, we shall inform the customer immediately via e-mail.

2.3 Any ancillary agreements or amendments to an already confirmed order require our written confirmation.

2.4 We expressly point out that you can only order our products via the e-shop as a business man or entity in accordance with Section 14 of the German Civil Code (BGB) and that we only sell our products only to companies/businesses as specified in the same. Accordingly, by purchasing our products through the e-shop, you are not entitled to any right of withdrawal as stipulated in Sections 312g and 355 of the German Civil Code (BGB).

3. Prices

3.1 All of our product prices are in EUROS, excluding packaging and shipping costs and the applicable Value Added Tax. Packaging and shipping costs are calculated individually and are clearly displayed to the customer on the e-shop order page before final order placement. The customer can view the various shipping costs for European countries by clicking on the "Delivery costs" button when making an order.

3.2 In the case of product delivery to customers outside of the EU, delivery costs will be provided upon request. Any customs duty or special tax applicable for deliveries outside of the EU have to be borne by the customer.

4. Payment

4.1 For orders via the e-shop, the customer can pay by invoice or by credit card. Our invoices are to be paid net without deductions within 14 days from the invoice date. For orders made outside of the e-shop, we may also request advance payment, especially from customers based outside of the EU.

4.2 If the payment deadline mentioned in para 4.1. above is not met we reserve the right to claim reasonable expenses for our reminder(s), in addition to interest for default of 9 percent above the base interest rate. The right to charge higher default damages remains reserved.

4.3 The customer is only entitled to offset rights if his or her counterclaims have been legally established, undisputed or accepted by us. The customer is not entitled to any right of retention in light of disputed counterclaims.

4.4 Should reasonable doubt arise concerning the solvency of the customer, or if insolvency proceedings are opened against customer’s assets, all receivables from the business relationship are due immediately. We are also entitled to demand advance payment, cash on delivery or securities.

5. Delivery Times / Force Majeure

5.1 Dates for our deliveries are only binding if expressly confirmed by us in writing.

5.2 Partial deliveries are only permitted to a reasonable extent.

5.3 Force majeure like e.g. pandemic events, operational breakdowns, strikes or other disruptions not in our control that affect us or our suppliers release us from delivery obligations for the duration of the disruptions and its effects. Should a delay to the delivery already exist, the occurrence of one of the aforementioned circumstances shall not constitute an extension to said delay. We will inform the customer immediately of the occurrence of an event of force majeure. The same applies to the end of such a condition.

6. Transfer of Risk / Shipping and Packaging

6.1 Unless otherwise stated in our order confirmation, the transfer of risk for deliveries within Germany is "ex-works". For international deliveries, "ex-works" applies (“EXW”, INCOTERMS 2020).

6.2 We choose the packaging and shipping method at our discretion.

7. Warranty / Deficiency Complaints

7.1 We warrant the fault-free condition of our products in accordance with the corresponding state-of-the-art technology for a period of one year from delivery.

7.2 The warranty excludes:

Wearing parts

Damage due to improper handling, operation or use

Damage due to chemical, electronic or weather-related influences

7.3 Upon receipt, the customer shall immediately inspect our products for faults, and shall inform us immediately in writing of any obvious or apparent defects. Hidden defects must be reported to us in writing immediately after discovery within the warranty period.

7.4 Providing that the delivered goods are indeed defective during the warranty period, the customer is entitled to request supplementary performance (“Nacherfüllung”). We shall decide whether to deliver a new, fault-free product or to remedy the defect. In case of repair, we assume all costs required to remedy the fault, in particular packaging, transport, traveling or work costs, provided that these do not increase because the goods have been transported to a location other than the delivery location, and that the fault occurs within one year after delivery.

If supplementary performance fails a second time due to the same defect within the warranty period, the customer is entitled to demand a reduction in price. Other or further claims for defects are excluded.

8. Liability

8.1 We are liable under the statutory provisions providing the customer makes a claim for damages based on our intentional or negligent conduct, including that of our agents and legal representatives and when our conduct leads to loss of life, physical injury or damage to health.

8.2 We are also liable for damages resulting from an intentional or grossly negligent violation of the customer's assets or property by us, our legal representatives or agents.

8.3 Finally, we are liable for contract-typical, foreseeable damages resulting from the slight negligent breach of property or the assets of the customer by us, our legal representatives, or our agents, provided that an obligation of ours has been violated, the fulfillment of which is essential for the execution of the contract (so-called cardinal obligation).

8.4 Any further liability, especially for loss of profit, is excluded, except in cases of intent or gross negligence.

8.5 Our liability in tort is also limited or excluded in accordance with the stipulations of Clauses 8.1 to 8.3 above. Claims under the German Product Liability Act concerning physical injury or damage to health remain unaffected by the aforementioned limitation of liability.

9. Retention of Title

We reserve the right of ownership of the delivered goods until the customer has settled all claims resulting from our business relations. The customer may only re-sell the goods in the ordinary course of business and may not pledge or transfer them as security; customer has to inform us immediately about any third-party access thereto.

10. Contract Text Storage for e-shop Orders / Contract Languages

10.1 We store the contract text (e.g. customer details and the corresponding order procedure) to process the order in our ERP system. For orders made via the e-shop, order details and our GT&C are immediately sent to the customer along with the order confirmation by e-mail. Our GT&C may also be viewed and downloaded at any time on our website at www.cleancontrolling.de . Customer's previous orders via the e-shop can also be viewed at any time by logging into the corresponding customer account ("My Account").

10.2 The e-shop order process resp. contract is available in German and English.

11. Privacy / Google Analytics

11.1 We use Google Analytics, a web analysis service of the company Google Inc. ("Google"). Google Analytics uses so-called cookies. These are text files that are stored on the customer's computer, to help analyse how users use the site. The information generated by the cookie about the use of this website by the customer are usually transferred to a Google server in the USA and stored there. In the case of activation of IP anonymisation on this website, however, the customer's IP address will be truncated by Google within Member States of the European Union or other signatory states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. On behalf of the operator of this site, Google will use this information to evaluate your use of the website, compile reports on website activity and provide services related to website and Internet use to the website operator. The customer's browser IP address transmitted within the scope of Google Analytics is not associated with any other data held by Google. The customer may prevent the use of cookies by selecting the appropriate settings on its browser software; however, we point out that in this case, the user may not be able to use all features of this website. By using this site, the customer expressly agrees to the processing of their data by Google in the aforementioned manner and for the purposes set out above.

11.2 Customer data is disclosed to the assigned shipping company, providing that the ordered goods are to be delivered. In order to process payments, particularly if paying by credit card, we forward the corresponding payment details to the company or bank responsible for effecting the payment. Customer data is not disclosed to third parties. We only use the data provided by the customer without express prior permission for the fulfilment and processing of the corresponding order.

11. Place of Performance

The place of performance is our headquarter, i.e. DE-78576 Emmingen-Liptingen.

12. Place of Jurisdiction and Applicable Law

12.1 Providing that the customer is a business man/merchant , legal entity or special fund under public law, any disputes arising from this contract will be dealt with by the jurisdiction applicable in our registered headquarters (currently DE-78576 Emmingen-Liptingen). We are also entitled to take the customer to court at its domicile resp. headquarter.

12.2 This contract is exclusively governed by German substantive law under the exclusion of the Vienna UN Sales Convention on Contracts for the International Sale of Goods of 1980.

Version July 2025